After-sales Service

As long as there’s mistakes in your orders due to packing errors (i.e. missing product/damaged product/wrongly packed order), kindly proceed to inform our Customer Service on Email (milennove@yahoo.com) or Instagram (@milennove) with your unabridged unboxing video within 48 hours from the date of receiving your parcel. 

We reserve our rights not to entertain any claims which are brought to our attention after the expiry of 48 hours from the date of receiving your parcel or without a unabridged unboxing video.

Kindly note that the following is not a reason for a refund, more details can be seen in our Terms of Service. 

Measurements of the product stated may vary 1-3cm / slightly flawed as the items are mass produced by factory. In such situation, it doesn't considered as a defect.

Colors of products may differ due to color calibration of individual's mobile devices.

The images shown are for illustration purposes only and may not be an exact representation of the product.